FR
book an appointment
Get in touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Can I safely receive my order by delivery?
Yes, absolutely — your order will be safely delivered.
We ship all orders with FedEx®, a trusted and reliable carrier, and every package includes full tracking for your peace of mind. Each order is carefully packed to ensure it arrives in perfect condition.
Orders are processed and shipped within 5 to 10 business days (depending on stock availability) from Monday to Thursday, excluding statutory holidays.
Enjoy free shipping on orders over $500.
In-Store Pick-Up
You may choose to pick up your order directly at Château D’Ivoire, our exclusive point of sale.
Once your order has been processed — typically within 5 to 10 business days depending on stock availability — you will receive an email confirmation with detailed pick-up instructions and notification that your order is ready.
When collecting your order, please present a valid piece of identification to ensure the security of your purchase.
All pick-up orders are carefully prepared and verified to guarantee that your item is in perfect condition upon handover.
Find Your Ideal Fit
Measure at Home
- Wrap a measuring tape, piece of string, or strip of paper around the finger where you’ll wear your ring.
- Mark the point where the ends meet, ensuring it’s snug but comfortable.
- Measure the marked length in millimeters to find your ring size.
Ring sizing standards can vary slightly by material or style, and some designs may fit differently from standard sizes. For the most accurate sizing, we recommend visiting Château D’Ivoire to have your finger measured.